Level 2 - Who is this Edexcel NVQ for?

The Level 2 NVQ is designed for staff who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff.
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Level 3 - Who is this Edexcel NVQ for?

The Level 3 NVQ is designed for those who are responsible for the delivery of customer service, but who also have to monitor and develop the quality of customer service given, and who may be in charge of their own department or team.
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Level 4 - Who is this Edexcel NVQ for?

The Level 4 NVQ in Customer Service is designed for those responsible for planning and implementing customer service within an organisation, for example strategic managers and senior managers who may be responsible for customer service as part of their role, or who may be expected to provide advice on customer service.
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